Shipping and Delivery

Last updated: 17 July 2026

Humble Hopes delivers orders throughout South Africa using The Courier Guy door-to-door courier service.

We carefully package each order to help ensure that your jewellery and gifts arrive safely and in good condition.

Delivery Areas

We currently deliver to physical addresses throughout South Africa.

Please provide a complete and accurate street address where someone will be available to receive the parcel during normal business hours.

Courier deliveries cannot ordinarily be made to:

• PO boxes
• Private bags
• Incomplete or inaccessible addresses

Deliveries to farms, plots, informal settlements, remote areas or locations outside major courier routes may require additional information and may take longer.

Estimated Delivery Times

Estimated delivery times begin once your order has been processed, packed and handed to The Courier Guy.

Typical delivery periods are:

• Major cities and city-centre areas: approximately 2–3 business days
• Regional and outlying areas: up to 10 business days

These delivery periods are estimates rather than guaranteed delivery dates.

Delivery may take longer during:

• Public holidays
• Promotional periods
• Severe weather
• Courier disruptions
• High-volume shopping periods
• Remote-area delivery schedules
• Events outside our reasonable control

Order Processing

Orders are normally prepared for dispatch after payment has been successfully confirmed.

Please allow approximately 1–2 business days for order processing unless otherwise stated on the product page.

Personalised, customised, specially sourced or pre-order products may require additional preparation time. Where applicable, this will be communicated before or after your order is placed.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Delivery Charges

Delivery charges are calculated and displayed during checkout before you place your order.

The delivery fee may depend on:

• Your delivery location
• The size and weight of the parcel
• Whether the address is considered regional or outlying
• The courier service available for the destination

From time to time, we may offer free or discounted delivery as part of a promotion. Promotional delivery offers will be subject to the conditions stated at the time.

Tracking Your Order

Once your parcel has been dispatched, you may receive a tracking number or courier notification.

Tracking updates are controlled by The Courier Guy and may not appear immediately after the parcel has been collected.

Please allow several hours for the tracking system to update.

Delivery Address

Customers are responsible for ensuring that the delivery information entered during checkout is correct and complete.

Please check:

• Street number and street name
• Complex, estate or building name
• Unit number
• Suburb
• City or town
• Province
• Postal code
• Recipient telephone number

If you notice an error, contact us immediately at hello@humblehopes.co.za or via WhatsApp on [insert number].

We cannot guarantee that an address can be changed after the parcel has been dispatched.

Additional delivery fees may apply if a parcel must be redirected because incorrect or incomplete information was supplied.

Receiving Your Parcel

Please ensure that someone is available at the delivery address during normal courier delivery hours.

The Courier Guy may contact the recipient using the telephone number supplied with the order.

A parcel may be accepted by another person at the delivery address, including a family member, employee, receptionist, security guard or building representative.

Once the parcel has been accepted at the supplied address, it will generally be regarded as delivered.

Failed Delivery Attempts

If the courier cannot complete delivery because:

• Nobody is available
• The address is incorrect
• The property cannot be accessed
• The recipient cannot be contacted
• The recipient refuses the parcel

The Courier Guy may attempt redelivery or return the parcel to us.

Additional courier charges may apply before the parcel can be sent again.

Outlying and Remote Areas

Deliveries to outlying or remote locations may take up to 10 business days and may be serviced only on selected days.

In some cases, The Courier Guy may request that the parcel be collected from the nearest courier depot or service point if door-to-door delivery is not reasonably available.

We will contact you if the courier identifies any difficulty servicing your address.

Delivery Delays

Although we will assist wherever reasonably possible, Humble Hopes cannot directly control courier routes, traffic, weather, operational delays or depot schedules.

If your parcel is delayed, contact us with your order number and we will follow up with The Courier Guy.

A delayed tracking update does not necessarily mean that the parcel has been lost.

Damaged Parcels

Please inspect the parcel when it arrives.

If the outer packaging appears damaged, crushed, opened or tampered with:

1. Take photographs before opening it.
2. Photograph the courier label.
3. Photograph the internal packaging and product.
4. Keep all packaging.
5. Contact us as soon as possible.

Send the photographs and your order number to:

Email: hello@humblehopes.co.za
WhatsApp: [insert number]

Please do not discard the packaging until the matter has been resolved, as it may be required for a courier claim.

Missing or Incorrect Items

If an item is missing or you received the wrong product, please contact us promptly.

Include:

• Your order number
• A description of the issue
• Photographs of the parcel and contents
• A photograph of the shipping label

Once confirmed, we will arrange an appropriate replacement, collection or refund in line with our Refund Policy.

Parcels Marked as Delivered

If tracking shows that your parcel was delivered but you cannot locate it:

1. Check with other people at the delivery address.
2. Check with reception, security or building management.
3. Confirm that the delivery address on your order is correct.
4. Contact us so that we can request delivery information from The Courier Guy.

Courier investigations may require several business days.

Collection

Humble Hopes currently operates primarily as an online store.

Customer collection is not available unless specifically arranged and confirmed by us in writing.

Please do not visit or send a courier to any address without prior confirmation.

Contact Us

For questions about delivery or an existing shipment, contact:

Email: hello@humblehopes.co.za
Telephone/WhatsApp: 072 740 0912
Courier partner: The Courier Guy South Africa

Please include your order number when contacting us about an existing order.