A little help before you order.

Humble Hopes offers faith-inspired jewellery, gifts and keepsakes chosen for their meaning, beauty and everyday wearability. Product materials and finishes are listed on each product page where available.

We use The Courier Guy for door-to-door delivery throughout South Africa. Major city deliveries usually take approximately 2–3 business days after dispatch. Regional and outlying areas may take up to 10 business days.

Once your order has been packed and collected by the courier, you may receive a dispatch confirmation and tracking details. Tracking information can take several hours to update.

Please contact us as soon as possible. We can usually update the address before dispatch, but changes cannot be guaranteed once the parcel has been handed to the courier. Additional courier charges may apply for redirection.

Eligible unused and unworn items may be returned in line with our Refund and Returns Policy. Earrings and other pierced jewellery may not be accepted for change-of-mind returns once opened or tried on, for hygiene reasons. Your statutory rights for defective or incorrectly supplied products remain unaffected.

Please photograph the outer packaging, courier label, internal packaging and damaged item, then contact us promptly with your order number. Keep all packaging until the matter has been resolved.

Keep your jewellery dry, avoid perfume, lotions, chemicals and chlorine, and store each piece separately in a cool, dry place. Wipe it gently with a soft, dry cloth after wearing. Jewellery on last, jewellery off first.

Some gradual change in colour or finish can occur with regular wear. This may be affected by skin chemistry, moisture, storage and exposure to perfume, lotions or cleaning products. Following our care instructions will help preserve your jewellery for longer.

Available payment methods are shown securely during checkout. Orders are processed once payment has been successfully confirmed.

Yes. You can enter the recipient’s delivery address during checkout. Please ensure that someone will be available to receive the parcel during normal courier delivery hours.

Personalisation and custom options may be available on selected products where stated. Custom or specially sourced items may require additional processing time and may not qualify for change-of-mind returns once production has started.

You can contact us through the website contact form, by email or through the telephone and WhatsApp details shown on our Contact page.